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CIM Status: https://trust.ayin.com/

Zendesk Operational
Okta Operational
Fax Service Operational
ProProfs Knowledgebase (HelpDocs) Operational
PolicyTech Operational
CobbleStone Operational
Microsoft Operational
Outlook Operational
Teams Operational
OneDrive Operational
SharePoint Operational
Phone System (Genesys Cloud) Operational
ACD Routing - Genesys Cloud Americas (US East) Operational
Chat - Genesys Cloud Americas (US East) Operational
Co-Browse - Genesys Cloud Americas (US East) Operational
Data Sync Integrations - Genesys Cloud Americas (US East) Operational
Directory - Genesys Cloud Americas (US East) Operational
Documents - Genesys Cloud Americas (US East) Operational
Email - Genesys Cloud Americas (US East) Operational
Fax - Genesys Cloud Americas (US East) Operational
GenesysCloud Soft Phone - Genesys Cloud Americas (US East) Operational
Inbound Calls - Genesys Cloud Americas (US East) Operational
IVR - Genesys Cloud Americas (US East) Operational
Login - Genesys Cloud Americas (US East) Operational
Outbound Calls - Genesys Cloud Americas (US East) Operational
Platform - Genesys Cloud Americas (US East) Operational
Quality Management - Genesys Cloud Americas (US East) Operational
Recording - Genesys Cloud Americas (US East) Operational
Reporting - Genesys Cloud Americas (US East) Operational
Screen Share - Genesys Cloud Americas (US East) Operational
Scripts - Genesys Cloud Americas (US East) Operational
Social - Genesys Cloud Americas (US East) Operational
Video - Genesys Cloud Americas (US East) Operational
Voicemail - Genesys Cloud Americas (US East) Operational
Workforce Optimization - Genesys Cloud Americas (US East) Operational
Providence Operational
Genesis Operational
Kronos Operational
Database Replication Operational
CIM 1 Operational
CIM 3 Operational
CIM 5 Operational
CIM 6 Operational
Remote Access Operational
Amazon WorkSpaces Operational
Network Operational
550 Hawthorne Operational
Servers Operational
MOVEit SFTP (secure.phtech.com) Operational
Report Server Operational
MOVEit Automation Operational
DFS (X: Drive) Operational
Mobile Applications Operational
iPhone - iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CIM - Database Replication Maintenance Jul 27, 2026 18:30-19:30 PDT

What is Happening: Replication maintenance will be performed in CIM.
What You Need to Do: Please DO NOT run reports during the specified time.
This maintenance window will occur from 6:30 PM to 7:30 PM on Monday (7-27-2026).
Posted on Jul 17, 2026 - 16:22 PDT
Jul 20, 2026
CIM - Database Replication Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 PDT
Scheduled - What is Happening: Replication maintenance will be performed in CIM.
What You Need to Do: Please DO NOT run reports during the specified time.
This maintenance window will occur from 8:00 PM to 10:00 PM on Monday (7-20-2026).
Jul 17, 16:11 PDT
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
CIM 5 - Realtime Replication
Resolved - This incident has been resolved.
Jul 17, 16:08 PDT
Update - CIM 5 real time replication is working as normal.
Jul 6, 14:21 PDT
Investigating - What is Happening: Realtime Replication failed on CIM 5.
What You Need to Do: Please DO NOT run reports on CIM 5 at this time.
Resolution ETA: 1:30 PM
Jul 6, 10:40 PDT
Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
ALL CIM - Daily Replication
Resolved - This incident has been resolved.
Jul 8, 11:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 08:08 PDT
Investigating - What is Happening: Daily Replication failed and we are reloading.
What You Need to Do: Please DO NOT run reports on any CIM systems at this time.
Resolution ETA: 11:00 AM
Jul 8, 05:12 PDT
Jul 7, 2026

No incidents reported.

Jul 6, 2026
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