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Zendesk Operational
Okta Operational
Fax Service Operational
ProProfs Knowledgebase (HelpDocs) Operational
PolicyTech Operational
CobbleStone Operational
Microsoft Operational
Outlook Operational
Teams Operational
OneDrive Operational
SharePoint Operational
Phone System (Genesys Cloud) Operational
ACD Routing - Genesys Cloud Americas (US East) Operational
Chat - Genesys Cloud Americas (US East) Operational
Co-Browse - Genesys Cloud Americas (US East) Operational
Data Sync Integrations - Genesys Cloud Americas (US East) Operational
Directory - Genesys Cloud Americas (US East) Operational
Documents - Genesys Cloud Americas (US East) Operational
Email - Genesys Cloud Americas (US East) Operational
Fax - Genesys Cloud Americas (US East) Operational
GenesysCloud Soft Phone - Genesys Cloud Americas (US East) Operational
Inbound Calls - Genesys Cloud Americas (US East) Operational
IVR - Genesys Cloud Americas (US East) Operational
Login - Genesys Cloud Americas (US East) Operational
Outbound Calls - Genesys Cloud Americas (US East) Operational
Platform - Genesys Cloud Americas (US East) Operational
Quality Management - Genesys Cloud Americas (US East) Operational
Recording - Genesys Cloud Americas (US East) Operational
Reporting - Genesys Cloud Americas (US East) Operational
Screen Share - Genesys Cloud Americas (US East) Operational
Scripts - Genesys Cloud Americas (US East) Operational
Social - Genesys Cloud Americas (US East) Operational
Video - Genesys Cloud Americas (US East) Operational
Voicemail - Genesys Cloud Americas (US East) Operational
Workforce Optimization - Genesys Cloud Americas (US East) Operational
Providence Operational
Genesis Operational
Kronos Operational
Database Replication Operational
CIM 1 Operational
CIM 3 Operational
CIM 5 Operational
CIM 6 Operational
Remote Access Operational
Amazon WorkSpaces Operational
Network Operational
550 Hawthorne Operational
Servers Operational
MOVEit SFTP (secure.phtech.com) Operational
Report Server Operational
MOVEit Automation Operational
DFS (X: Drive) Operational
Mobile Applications Operational
iPhone - iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Microsoft 365 email issue: some users can't get to their mailbox
Resolved - This incident has been resolved.
Nov 13, 15:18 PST
Update - Resolved: Microsoft 365 outage

The Microsoft 365 outage that began on Thursday, November 12 is resolved, and all Ayin systems are fully working.

- CIM stayed up the whole time. Some CIM emails to outside recipients bounced while those recipients' own Microsoft 365 email was down. All of them were resent and delivered by about 10:15 AM PT today.
- Ayin systems have been checked for impact, and any follow-up needed is done.

Microsoft reports no sign of malicious activity and will publish a report on the root cause in the coming days. If you're still missing a message or something isn't working, please contact Enterprise IT through IT Help in Teams or any of our usual support channels.

This is our final update on this issue. Thank you for your patience.
Nov 13, 15:18 PST
Update - Microsoft 365 outage: services are back to normal:

Microsoft reports that its systems are returning to normal, and Enterprise IT is seeing the same here. Outlook, Teams, SharePoint and the other Microsoft 365 apps should be working again.

- Delayed email: Email sent during the outage is still arriving, so some messages from yesterday will show older timestamps. This was a global outage that affected many other organizations too, so you may have received less email than usual yesterday.
- CIM: We don't believe email sent from CIM was affected, because CIM doesn't use Microsoft to send email. We're still checking to make sure all Ayin systems have fully recovered.

We'll share more as we learn it, with Ayin staff and with our customers and partners. If something still isn't working for you, please contact IT Help in Teams or use any of our usual support channels.
Nov 13, 07:13 PST
Update - Morning update: Microsoft 365 is mostly back to normal

Microsoft hasn't officially closed yesterday's issue yet, but public outage reports show that most people's services are working normally again: https://downdetector.com/status/microsoft-365/. If you still have trouble with Outlook, Teams, SharePoint, Copilot, Planner, To Do, Power BI PDF exports, or printing, try closing and reopening the app, or wait a little and try again. For Microsoft's official status, see https://status.cloud.microsoft/. We'll let you know once Microsoft confirms the issue is fully resolved.
Nov 13, 05:55 PST
Update - Update: Microsoft 365 is starting to recover

Microsoft has begun bringing its affected servers back online and is seeing some early recovery. Service will come back gradually, so some people may still have trouble with Outlook, Teams, SharePoint, Copilot, Planner, or To Do. Some Power BI users may be unable to export reports to PDF, and printing may fail for some people. When service returns, your apps may take a little while to reconnect. If something still isn't working, try closing and reopening it. Microsoft hasn't said when the recovery will be complete.

This is the last update from Enterprise IT until tomorrow morning. In the meantime, you can check Microsoft's status page for the latest: https://status.cloud.microsoft/
Nov 12, 15:14 PST
Update - Update: Microsoft 365 outage is still ongoing

Microsoft hasn't fixed the problem yet. Their earlier fixes didn't work, and they're now testing a new approach on part of their systems before rolling it out more widely. Some people may still be unable to connect to Outlook, Teams, SharePoint, Copilot, Planner, or To Do. Some Power BI users may also be unable to export reports to PDF. Microsoft hasn't said when service will be back, so please plan for these tools to be unreliable for the rest of the day. You don't need to do anything. If a service isn't working, please wait and try again later. Microsoft's next update is due by 3:30 PM PT, and we'll keep you posted.

Source: https://status.cloud.microsoft/
Nov 12, 14:16 PST
Update - Update: Microsoft 365 outage is still ongoing

Microsoft is still working on the problem. Some people may not be able to connect to Outlook, Teams, SharePoint, Copilot, Planner, or To Do. Microsoft is trying out a fix on some of its servers and restarting the ones that stopped responding. They haven't confirmed yet that the fix works and haven't said when service will be back. You don't need to do anything. If a service isn't working, please wait and try again later. Microsoft's next update is due by 1:30 PM PT, and we'll keep you posted.
Nov 12, 12:59 PST
Update - Update: Microsoft 365 outage is now affecting more services

The Microsoft problem from earlier now affects more than email. Some people may not be able to connect to Outlook, Teams, SharePoint, or Copilot. Microsoft is moving traffic off the affected systems and restarting servers to bring them back. They haven't said yet when it will be fixed. You don't need to do anything. If a service isn't working, please wait and try again later. Microsoft's next update is due by 1:00 PM PT, and we'll keep you posted.
Nov 12, 11:04 PST
Investigating - Microsoft is looking into a problem that may stop some people from opening their mailbox in Outlook on the web, the Outlook desktop app, or email on their phone. Microsoft has found the cause on their side and is working on a fix. You don't need to do anything. If your email isn't working, please wait and try again later. Microsoft's next update is due by 12:00 PM PT today, and we'll let you know when it's resolved.
Nov 12, 10:32 PST

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Report Server maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:30 PST
Scheduled - What is Happening: Report Server maintenance
What You Need to Do: Report Server will be down
This maintenance window will occur from 8:30 PM to 9:30 PM on Monday (11-09-2026).
Nov 9, 12:01 PST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

CIM - Database Replication Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 18:30 PST
Scheduled - What is Happening: Replication maintenance will be performed in CIM.
What You Need to Do: Please DO NOT run reports during the specified time.
This maintenance window will occur from 6:30 PM to 9:30 PM on Monday (11-02-2026).
Oct 30, 10:40 PDT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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