All Systems Operational

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Ayin IT Help Center: http://it.ayin.com/hc

CIM Status: https://trust.ayin.com/

Zendesk Operational
Okta Operational
Fax Service Operational
ProProfs Knowledgebase (HelpDocs) Operational
PolicyTech Operational
CobbleStone Operational
Microsoft Operational
Outlook Operational
Teams Operational
OneDrive Operational
SharePoint Operational
Phone System (Genesys Cloud) Operational
ACD Routing - Genesys Cloud Americas (US East) Operational
Chat - Genesys Cloud Americas (US East) Operational
Co-Browse - Genesys Cloud Americas (US East) Operational
Data Sync Integrations - Genesys Cloud Americas (US East) Operational
Directory - Genesys Cloud Americas (US East) Operational
Documents - Genesys Cloud Americas (US East) Operational
Email - Genesys Cloud Americas (US East) Operational
Fax - Genesys Cloud Americas (US East) Operational
GenesysCloud Soft Phone - Genesys Cloud Americas (US East) Operational
Inbound Calls - Genesys Cloud Americas (US East) Operational
IVR - Genesys Cloud Americas (US East) Operational
Login - Genesys Cloud Americas (US East) Operational
Outbound Calls - Genesys Cloud Americas (US East) Operational
Platform - Genesys Cloud Americas (US East) Operational
Quality Management - Genesys Cloud Americas (US East) Operational
Recording - Genesys Cloud Americas (US East) Operational
Reporting - Genesys Cloud Americas (US East) Operational
Screen Share - Genesys Cloud Americas (US East) Operational
Scripts - Genesys Cloud Americas (US East) Operational
Social - Genesys Cloud Americas (US East) Operational
Video - Genesys Cloud Americas (US East) Operational
Voicemail - Genesys Cloud Americas (US East) Operational
Workforce Optimization - Genesys Cloud Americas (US East) Operational
Providence Operational
Genesis Operational
Kronos Operational
Database Replication Operational
CIM 1 Operational
CIM 3 Operational
CIM 5 Operational
CIM 6 Operational
Remote Access Operational
Amazon WorkSpaces Operational
Network Operational
550 Hawthorne Operational
Servers Operational
MOVEit SFTP (secure.phtech.com) Operational
Report Server Operational
MOVEit Automation Operational
DFS (X: Drive) Operational
Mobile Applications Operational
iPhone - iOS Operational
Android Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 5, 2026

No incidents reported today.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
ALL CIM - Daily Replication
Resolved - Daily Replication is working normally.
Jun 2, 09:38 PDT
Investigating - What is Happening: Daily Replication failed and we are reloading.
What You Need to Do: Please DO NOT run reports on any CIM systems at this time.
Resolution ETA: 11:00 AM
Jun 2, 06:33 PDT
Jun 1, 2026
CIM - Database Replication Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 18:30 PDT
Scheduled - What is Happening: Replication maintenance will be performed in CIM.
What You Need to Do: Please DO NOT run reports during the specified time.
This maintenance window will occur from 6:30 PM to 7:30 PM on Monday (6-1-2026).
May 27, 11:08 PDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
ALL CIM - Daily Replication
Resolved - Everything is back up and running.
May 29, 09:31 PDT
Identified - The issue has been identified and a fix is being implemented.
May 29, 06:55 PDT
Investigating - What is Happening: Daily Replication failed and we are reloading.
What You Need to Do: Please DO NOT run reports on any CIM systems at this time.
Resolution ETA: 11:00 AM
May 29, 06:55 PDT
May 28, 2026

No incidents reported.

May 27, 2026
CIM - Database Replication Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 PDT
Scheduled - What is Happening: Replication maintenance will be performed in CIM.
What You Need to Do: Please DO NOT run reports during the specified time.
This maintenance window will occur from 8:00 PM to 10:00 PM on Wednesday (5-27-2026).
May 26, 13:48 PDT
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

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